Privacy Policy

Last updated: 3 May, 2022

Acceptance of Terms

"VEXPRIM SOLUTIONS SRL" is a company incorporated in Romania (company number 45616486). This Privacy Policy covers visitors to (“Site”) and business customers who have registered with CycoPay and its subsidiaries and affiliated companies (“CycoPay” or “We”). Capitalised terms used in this Privacy Policy shall have the meaning set forth herein or in the CycoPay Terms and Conditions found at

Information We Collect

We collect information primarily to provide better services to all of our customers. We collect information you provide to us on our Site such as your name, email address, postal address, phone number, company name, payment information and demographics. We may also obtain information from other sources and combine that with information we collect on our Site.

When you visit our Site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site. We also collect information about how you use CycoPay's product(s).

We automatically collect information using "cookies" and Web beacons. Cookies are small data files stored on your hard drive by a website and web beacons are electronic images that may be used on our Site or in our emails. Among other things, cookies help us improve our Site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.

Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features will be unavailable. For more information on how to reject cookies, see your browser's instructions on changing your cookie settings.

CycoPay retains your data while you are a customer and will delete your information within 30 days of either party's termination of the Terms upon written request.

How We Use Information We Collect

We use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Site as described in this Policy or on our Site. For example, we may use your information to:

Improve our services, Site and how we operate our business;

Understand and enhance your experience using our Site, products and services;

Provide and deliver products and services you request;

Process, manage, complete, and account for transactions;

Provide customer support and respond to your requests, comments and inquiries;

Invite you to participate in customer research;

Create and manage online accounts you establish;

Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;

Communicate with you about promotions, upcoming events and news about products and services offered by CycoPay and our selected partners;

Link or combine it with other information we get from third parties, to help understand your needs and provide you with better service;

Comply with and enforce applicable legal requirements, industry standards, our policies, and our terms of use;

Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

Information Provided To Your Users

We may display the following information to logged-in users according to their access level: first name and last name of all team members, analytics showing user usage of software, end user names, emails and sales data, user feedback and exceptions. We are not responsible for securing data or information by logged-in users. In no event shall CycoPay, its subsidiaries, affiliates or any of their respective directors, officers, employees or agents, be liable to products/applications users for revealing information by the logged-in users after obtaining such information by them from the Company.

Data Transfer

CycoPay processes Personal Data in the UK and the US. Data stored and processed by the CycoPay platform may sometimes be moved between these zones (in a secure manner).

All countries or territories where CycoPay processes data ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of said data.

Data Security

CycoPay takes the protection of customer data extremely seriously. Technical measures are in place to prevent unauthorised or unlawful access to data and against accidental loss or destruction of, or damage to, data.

Information We Share

We do not share your personal information with third parties without your consent other than:

With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the European Union Directive and/or Regulation on Data Protection or other applicable legilsation, or enter into a written agreement with CycoPay requiring that the third party provide at least the same level of privacy protection as is required by such Principles;

To comply with laws or to respond to lawful requests and legal process (provided that CycoPay will endeavour to notify you if CycoPay has received a lawful request for your information);

To protect the rights and property of CycoPay, our agents, customers and others including to enforce our agreements, policies and terms of use;

In an emergency, including to protect the personal safety of any person;

For the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).

Personal Information Security

CycoPay takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.


If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the CycoPay website and CycoPay Services with the consent of your parent or legal guardian.

Your Information Choices and Changes

You may opt out of receiving promotional emails from CycoPay by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your CycoPay projects or our ongoing business relationship. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing CycoPay will respond within thirty (30) days to any request to delete your information. Individuals who have provided information to CycoPay's customers must send requests to change or delete such information to the particular CycoPay customer.

Changes to This Policy

CycoPay may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last modified" date below. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.


If you have any questions about this Policy, please contact us at